Our Products & Craftsmanship
Q: What types of artisanal products do you offer?
A: We specialize in handcrafted elegance, featuring an exclusive collection of ceramic bowls and vases, Venetian masquerade masks (both full face and eye masks), exquisite jewellery and bracelets, handblown drinking glasses, inlaid wood work, jewellery boxes, keyrings, and unique kitchenware. Each piece is selected for its artistic merit and traditional craftsmanship.
Q: Are your products truly handcrafted?
A: Absolutely. Every piece in our collection is crafted by skilled artisans who employ traditional techniques. We believe in preserving the beauty of handmade artistry, ensuring each item carries the unique touch of its maker and embodies generations of craftsmanship.
Ordering & Account Information
Q: How do I place an order?
A: Simply browse our collection, select the pieces that speak to you, and proceed to checkout. You will be guided through the process of entering your details and choosing your preferred payment method.
Q: Do I need to create an account to purchase?
A: While creating an account allows for a faster checkout process and easier order tracking, it is not mandatory. You can check out as a guest.
Q: What payment methods do you accept?
A: To ensure a secure and elegant shopping experience, we accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal.
Global Shipping & Delivery
Q: Where do you ship to?
A: We are delighted to bring artisanal elegance to a global community. We ship worldwide, excluding some remote areas and parts of Asia. Please contact us at [email protected] for specific inquiries about your region.
Q: What are my shipping options and costs?
A: We offer two refined shipping methods to suit your needs:
– Standard Shipping ($12.95): Partnering with DHL and FedEx, your order is processed in 1-2 business days and delivered within 10-15 days after dispatch.
– Complimentary Shipping: For orders over $50, we offer free shipping via EMS, with delivery within 15-25 days after dispatch.
– Standard Shipping ($12.95): Partnering with DHL and FedEx, your order is processed in 1-2 business days and delivered within 10-15 days after dispatch.
– Complimentary Shipping: For orders over $50, we offer free shipping via EMS, with delivery within 15-25 days after dispatch.
Q: How are my fragile items packaged for shipment?
A: The journey of your artisanal piece is handled with exceptional care. Each ceramic, glass, and mask is meticulously wrapped in protective packaging that honors both its fragility and its artistic value. We ensure it arrives at your doorstep with its elegance and integrity perfectly intact.
Returns & Refunds
Q: What is your return policy?
A: We stand behind the craftsmanship of every piece. If any item fails to meet your expectations of quality and beauty, we offer a 15-day return policy from the date you receive your order. We want you to be completely satisfied with your acquisition.
Q: How do I initiate a return?
A: Please contact our customer care team at [email protected] within the 15-day period. We will guide you through the simple process and provide instructions for returning the item(s).
Further Assistance
Q: I have a question not listed here. How can I get help?
A: Our dedicated customer care team is here to ensure your experience reflects the elegance of our products. For any questions regarding deliveries, shipments, or our products, please do not hesitate to email us at [email protected]. We are based at 2306 Cherry Tree Drive, Jacksonville, US 32204.