Privacy Policy

At Ceramic Shop, we cherish the trust our discerning clientele places in us when selecting our handcrafted masterpieces. Just as we approach our ceramics, Venetian masks, and inlaid woodwork with integrity and care, we are dedicated to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit newceramicshop.com.

1. Information We Collect

To provide you with a seamless and elegant shopping experience, we collect the following types of information:

• Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address, and payment information (e.g., credit card details processed via secure methods).
• Transaction Data: Information related to your orders, including products purchased, transaction amounts, and payment method.
• Technical Data: We automatically collect information such as your IP address, browser type, device information, and pages visited through cookies and similar technologies.
• Communication Data: If you contact our customer care team (e.g., via [email protected]), we retain records of those communications.

2. How We Use Your Information

Your data is used solely to enhance your experience with us, in line with our refined and secure service ethos:

• To process your orders and facilitate global shipping (excluding Asia and certain remote areas).
• To communicate with you about your orders, account, or inquiries, ensuring prompt and courteous service.
• To improve our website, product offerings, and customer service based on analytics and feedback.
• To send marketing communications (if you have opted in), highlighting new collections or artisans, always with an option to unsubscribe.
• To prevent fraud and ensure compliance with legal obligations.

3. Data Sharing and Disclosure

We treat your data with the same reverence we reserve for our artworks—shared only when necessary and with utmost care:

• Service Providers: We engage trusted third parties (e.g., payment processors like PayPal, Visa, MasterCard, and JCB; shipping carriers) to assist in operations, all bound by strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law or to protect our rights, safety, or property.
• Business Transfers: In the event of a merger or sale, customer data may be transferred, subject to the same privacy commitments.
• No Sale of Data: We never sell your personal information to third parties.

4. Data Storage and Security

Based at 2306 Cherry Tree Drive, Jacksonville, US 32204, we store data on secure servers with industry-standard encryption. Your financial details are handled via PCI-compliant partners, and we implement robust measures to prevent unauthorized access, ensuring your information remains as protected as our fragile ceramics.

5. Your Rights

As a valued guest, you have the right to:

• Access, update, or delete your personal information by logging into your account or contacting us.
• Opt out of marketing communications at any time.
• Request data portability or restrict processing, where applicable under laws like the GDPR.
• Lodge a complaint with a supervisory authority if you believe your privacy rights have been violated.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, such as remembering your preferences and analyzing site traffic. You can manage cookie settings through your browser, though note that disabling cookies may affect site functionality.

7. Changes to This Policy

We may update this policy periodically to reflect changes in practices or laws. The latest version will always be posted here, with the effective date noted at the top.